October 1, 2019

Personal Tech Support’s Michael Jay is the roving tech consultant who keeps us up to date on our Apple products – with the finesse of a detective

Michael Jay has spent a lifetime utilizing technology in support of the arts, and in enabling others to implement their visions – a talent he now brings to our own consumer tech. He grew up near New York City, working in theatre and music studios before shifting to work as a composer and audio editor/engineer in Los Angeles, where he won a contributing Emmy Award. His work with other artists led him to be called on as a technology consultant and project manager, working exclusively with Apple products for artists including Michael Jackson, Neil Young, and the band Yes.

Returning to the east coast about fifteen years ago, Michael taught technology for several years at NYU, Rutgers, and other colleges. He is a natural teacher who can make consumer devices easy to understand for those of us who are tech-challenged.

Since leaving New York City for the country and founding Personal Tech Support, Michael has been the ongoing tech tutor for the Kent Memorial Library, and has lectured at dozens of other libraries and schools – most recently, with a lecture at the Greenwich Library on how to organize one’s computer files. From showing us how to navigate iCloud to explaining simple steps on an iPhone to providing tips on how to back up your data, Michael is an expert in all areas of the latest technology.

Michael’s Kent residence houses a stable of nearly 20 Macs spanning three decades, allowing him to run old software and recover clients’ otherwise lost files. He has helped authors find lost book chapters, helped artists organize or recover photos of their art, and helped yet others find lost iPhones. In just one recent week, he helped two clients who believed they were hacked – restoring one’s email account, and clearing out malware for another – debugged a business’s Wi-Fi, found ways to access or reset numerous client passwords, remotely guided an elderly California user to revamp their Mac and regain access to family Zoom meetings, and the list goes on.

Whether you attend his lectures or hire him to come to your home or business (or have him access your computer remotely), you will be amazed with the results. He can guide you through the various steps, follow up with more answers to questions by phone, and instill confidence in your own ability to use your devices with ease. He is professional, persistent, and diligent in finding solutions to every problem and situation. With his incredibly vast knowledge, he approaches each client’s request with the finesse of a detective as he clarifies each area of concern and makes our lives easier. He is the consummate professional.